Open Question: Wire Transfer Failed ---- Pls HELP?

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One of my customer sent me some money from Singapore HSBC to my bank names Shenzhen Development Bank, Guangzhou, China, on 1st Nov 2008 via Swift. The sender didn't put any intermediary bank's info because he didn't know the info. He made a online transfer via his Laptop. But till today 7th Nov 2008, I didnt receive this money. Its for sure that the sender sent the money. As long the sender sent the money via Laptop, he doesnt have any swift copy. Please advise
1. where this money could be right now?
2. Is there any chance that I will never receive the money?
3. If the money goes back to the sender, how many days will it take to go back to the sender?
4. Specially, is there anything I can do from my side?

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